Shipping Policy
We know you’re excited to receive your Freckles, so here’s everything you need to know about shipping. ✨
Processing & Shipping Times
After placing your order, please allow 3–5 business days for your order to be processed and shipped, unless your order includes a pre-order item.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available. Please allow 1–2 business days for tracking information to update in the carrier’s system.
Free Shipping
We offer FREE standard USPS shipping on:
- U.S. orders over $75 USD
- International orders over $175 USD
Shipping rates and available options will be displayed at checkout.
Domestic Shipping — U.S.
We currently offer shipping throughout the United States. Available shipping methods and delivery estimates will be shown at checkout based on your location and order.
Please note that shipping times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, or other circumstances outside of our control.
International Shipping
We currently offer international shipping to most countries. However, shipping may be temporarily unavailable to certain destinations due to carrier service disruptions, customs requirements, or other restrictions.
If shipping is unavailable to your country at checkout, please check back with us as availability may change once restrictions are lifted.
UK Customers: Due to VAT requirements, UK orders are currently available exclusively through our Etsy shop. Please visit our Etsy store to place your order.
We appreciate your understanding and are always working to make our Freckles available to more of you around the world!
Pre-Orders
If your order includes a pre-order item, please refer to the specific product description for its estimated production and shipping timeline.
If you purchase in-stock items and pre-order items together, your entire order will ship once the pre-order item is ready.
If you would like your in-stock items sooner, we recommend placing separate orders.
Address & Delivery
Please make sure your name and shipping address are correct before completing your purchase.
We are not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect information provided at checkout. If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.
We are also not responsible for packages that are marked as delivered but are subsequently lost or stolen after delivery.
Lost, Damaged, or Stolen Packages
Once an order has been shipped, it is in the care of the shipping carrier. If your tracking information indicates that your package was delivered but you cannot locate it, please check with your household members, neighbors, and local carrier first.
If your package arrives damaged or there is an issue with your order, please contact us and we'll be happy to help determine the best next steps.
Questions About Your Order?
If you have questions about your shipment or need an update on your order, please contact us. We're always happy to help!
Please note: Shipping availability, delivery estimates, and carrier services may change. The shipping options available at checkout are the most current options for your order.